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Events and happenings in the enterprise messaging & collaboration community.

The Importance of Message Threads in Team Messaging Apps

The Importance of Message Threads in Team Messaging Apps

Instant messaging is a cure to the cluttered inbox. Message threads are a cure to the cluttered instant messaging landscape. With tools like Microsoft Teams and Slack, we can talk to anyone in real-time (or asynchronously). It’s much easier than tracking emails – at least in theory.  Everyone loves the agility of team messaging tools…until ...

Customer Success Process

Customer Success Process: Improve Yours With These 5 Great Tools

The customer success process is changing. You’re still searching for ways to grow accounts and reduce churn. But now, there’s more to client communication than phone calls and email. The communication process for customer success has evolved. So, your toolkit needs to evolve too.  With Slack shared channels, you can support teams from client organizations ...

Cisco Webex Meetings and Webex Teams

Webex Meetings and Webex Teams: Your Ultimate Guide

Welcome to your ultimate guide to all things Cisco Webex. In this guide, we’ll cover everything you need to know about Webex Meetings and introduce you to Webex Teams. This guide is split into two sections.  Webex Meetings | Webex Teams First, we’ll run through Webex Meetings: What is Webex? What is a Webex meeting? ...

Increase sales Microsoft Teams

How to Increase Sales (For Microsoft Teams Users)

Every sales team wants one thing: to increase sales. But many businesses forget a critical part of the sales process: communication. The end result?  Disconnected sales teams Deals lost Delayed contracts This blog post is for you if your sales team is using Microsoft Teams. Integrations with CRMs show you who’s hitting their targets. You ...

How Cisco Webex Transforms Your Distance Learning Schedule

How Cisco Webex Transforms Your Distance Learning Schedule

Did you know the online education market will be worth $350 billion by 2025? A reassuring stat but it doesn’t help with kick starting your distance learning schedule. This information shows us that the educational industry is changing. People are (or will soon have to be) more comfortable learning online, and businesses are jumping at ...