Events and happenings in the enterprise messaging & collaboration community.
Are you new to Slack? Perhaps, you’re a long-term user but find yourself using it more now you work from home? Whichever category you fall into, we’re confident these Slack best practices will optimize your experience. Working from home has meant that Slack usage has become more frequent, different to the office, and – for ...
Microsoft Teams chat with external users. Should be easy, right? Working with Microsoft Teams users every day, we get asked about managing external users in Microsoft Teams on a daily basis. From guest access to talking to Slack users without leaving Teams, we’ve heard it all. In this post, we’ve rounded up the most common ...
Instant messaging is a cure to the cluttered inbox. Message threads are a cure to the cluttered instant messaging landscape. With tools like Microsoft Teams and Slack, we can talk to anyone in real-time (or asynchronously). It’s much easier than tracking emails – at least in theory. Everyone loves the agility of team messaging tools…until ...
The customer success process is changing. You’re still searching for ways to grow accounts and reduce churn. But now, there’s more to client communication than phone calls and email. The communication process for customer success has evolved. So, your toolkit needs to evolve too. With Slack shared channels, you can support teams from client organizations ...
Welcome to your ultimate guide to all things Cisco Webex. In this guide, we’ll cover everything you need to know about Webex Meetings and introduce you to Webex Teams. This guide is split into two sections. Webex Meetings | Webex Teams First, we’ll run through Webex Meetings: What is Webex? What is a Webex meeting? ...
Every sales team wants one thing: to increase sales. But many businesses forget a critical part of the sales process: communication. The end result? Disconnected sales teams Deals lost Delayed contracts This blog post is for you if your sales team is using Microsoft Teams. Integrations with CRMs show you who’s hitting their targets. You ...
Did you know the online education market will be worth $350 billion by 2025? A reassuring stat but it doesn’t help with kick starting your distance learning schedule. This information shows us that the educational industry is changing. People are (or will soon have to be) more comfortable learning online, and businesses are jumping at ...
As a lawyer in the age of collaboration technology, your computer is likely littered with possible ways to communicate with your clients. With client communication becoming a full-time job itself, you may feel like you’re leaking billable hours. Let’s walk through how universal channels increase billable hours when using platforms like Slack and Microsoft Teams. ...