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Connect Slack and Cisco Webex Teams 5 different ways

How We Chat Insights March 11, 2019
Multi-vendor environments often include Slack and Cisco Webex Teams
Dominic Kent

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Connect Slack and Cisco Webex Teams 5 different ways

Connect Slack and Cisco Webex Teams

Connecting Slack and Cisco Webex Teams needs to be native, seamless and simple to administer. Standalone, both these apps have achieved this messaging nirvana. To go one step further and connect these apps to work across platform, there are several ways to achieve this. Some better than others.

We often hear from customers trying to connect Slack and Cisco Webex Teams to get the most out of each solution. However, this often results in another chat app being introduced and limited or loss of functionality.

We’ve highlighted 4 ways to connect Slack and Webex Teams then gone out and found a better one.

1- Connect Slack and Cisco Webex Teams via workflows

Pros:

a. Workflow apps allow IT admins to quickly connect Cisco Webex Teams and Slack. Generally, workflows only take a matter of minutes to set up. If you want to set up a one-off integration or trigger from one platform to the other, this is the ideal solution.

b. Most workflow engines come with intuitive interfaces so no back end coding is required to configure behaviour between platforms.

Cons:

a. Integrations need to be set up one by one and are time-consuming if you need to connect entire organizations.

b.When triggers and actions need to be modified, integrations must be modified one by one.

c. Workflow software is limited by number of integrations.

d. Workflow triggers sometimes only work one way. Communications in Slack could make it to Cisco Webex Teams but not vice versa.

Workflow examples of connecting Slack and Cisco Webex Teams
Workflow examples of connecting Slack and Cisco Webex Teams

2- Configure webhooks for Slack & Cisco Webex Teams

Pros:

a. Webhooks are a simple and cost-effective method of joining Slack and Webex Teams together for certain events. If the scenario resides in a single channel, webhooks provide a good solution to connecting Slack and Webex Teams.

b. The Slack API enables you to “make it fancy” with advanced formatting. Interactive buttons and menus are available when using configuring webhooks in Slack.

Example of a Slack webhook
Example of a Slack webhook

Cons:

a. Webhooks require lots of manual configuration. If you have multiple Slack channels or Webex Teams spaces, this means configuring on a one-by-one basis.

b. Events triggered by webhooks in Cisco Webex Teams are only near real-time. Whilst both Slack and Webex Teams are persistent chat tools, the instant messaging experience is no longer instant in only “near real-time”.

Cisco Webex Teams webhooks
Cisco Webex Teams webhooks

3- Use the Slack app directory to connect Slack & Webex

The Slack app directory features an app to connect Cisco Webex Meetings with Slack. This enables users to host a Cisco Webex meeting without leaving their Slack app.

Pros:

a. Slack doesn’t currently offer a meeting feature so this provides a way into a leading meeting tool. Users can launch a Cisco Webex meeting straight from their Slack channel or DM and host a meeting with up to 25 participants.

b. Users that favor Slack can now remain in their Slack app, rather than having to toggle between apps to collaborate.

Slack app directory
Slack app directory

Cons:

a. You must have a Cisco Webex Meetings host account to use the Slack and Cisco Webex integration. The pros of launching a meeting from your preferred app are slightly outweighed by still having to pay for and deploy a Cisco Webex Meetings account.

b. Cisco Webex Teams offers a more intuitive experience for launching Cisco Webex meetings. Users of Webex Teams will likely opt to remain using their tool of choice.

c. Only Cisco Webex Meetings is supported via the Slack app directory. There is no interoperability for messaging between Slack and Cisco Webex Teams.

Cisco Webex Meetings in Slack
Cisco Webex Meetings in Slack

4- Connect Slack and Cisco Webex Teams using tubes

Pros:

a. Tubes provide a two-way, real-time collaboration between Slack and Cisco Webex Teams.

Cons:

a. In 2017, Slack introduced Shared Channels which provides the functionality that tubes were set out to do. Essentially, this is providing a federation solution so that two different companies using Slack can communicate on the same platform.

b. The company behind these tubes was acquired in 2017 and has been off the radar since.

c. Like webhooks, tubes require lots of manual configuration. If you have multiple Slack channels or Webex Teams spaces, this means configuring on a one-by-one basis. You probably need a full -team sync that will add any new channels created in the future automatically to the other side too, so you don’t have to keep setting up more tubes

d. Tubes are considerably more expensive than any of the other methods mentioned in this post i.e. webhooks, workflows and even the solution below.

Tubes for Slack
Tubes for Slack

5 – The better solution?
Full synchronization between Slack and Cisco Webex Teams

If you need to connect Slack and Cisco Webex Teams, use Mio.

Keep your teams in sync
Keep your teams in sync

Rather than opting for workaround tools that provide limited functionality or require hours of manual configuration, Mio is the “behind the scenes” interoperability tool syncing everything together. This means your users continue to their preferred app and interoperability can do its thing in the background.

Mio’s “full synchronization” feature works completely in the background of existing messaging platforms (like Slack and Cisco Webex Teams) to provide seamless chat interoperability across channels and DMs. What’s more, you only have to configure Mio once.

Connect Slack and Cisco Webex Teams without changing employee habits

Mio’s user experience means no change of habit for employees. Neither do they need to worry about learning how to use a new tool.

When a Slack user needs to send a message to a Webex Teams user, they do this via Slack – without knowing the other users is using Webex Teams or Slack.

Mio provides comprehensive interoperability and syncs all the features your teams depend on everyday. These include:

Mio feature matrix for Slack, Cisco Webex Teams and Microsoft Teams
Mio feature matrix

To see how Mio keeps your teams in sync, and provides seamless messaging interoperability, check out this video or get started by hitting the button below.

Get started with Mio
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