Enterprise Messaging News + Insights by Mio

Easily sync DMs in Teams and Slack using auto-prompt

Blog June 6, 2019
Connect Microsoft Teams and Slack channels
Joe Beutler

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Easily sync DMs in Teams and Slack using auto-prompt

Connect Microsoft Teams and Slack channels

Use Slack and Microsoft Teams in your workspace? Still suffering from silos? You’re not alone.

As collaboration and chat tools continue to enable the modern office, enterprises usually a few (often unattractive) options. You can:

  • Try to force everyone into the same platform, and risk unhappy employees, lost productivity, and work disruption.
  • Attempt to plow ahead while your team members use different, disconnected chat tools, risking lost information, and data silos.
  • Mess with often unreliable, and potentially insecure workarounds to keep your teams synced.

Or – you can try a better way.

Enter Mio.

Why try to push your teams into just using one of Slack or Microsoft Teams when you don’t have to?

Mio’s synced channels allow Slack and Microsoft Teams users to connect seamlessly, without compromising on their favorite chat tools. With Mio, you can upload shared files, track messages, @mention employees and interact naturally, whether you’re on Slack or Teams.

Interoperability for Slack and Microsoft Teams

How to use Mio for Slack and Microsoft Teams

Step 1: Getting started with the Mio Hub

The Mio Hub gives you access to everything you need to bring your teams together.

You’ll be able to sync your groups, your channels, and your people, and even monitor the data on your synced channels:

Mio Hub

To begin with, click on My Organization and enter all the details you can about your business.

Mio Hub

This includes:

  • Service account details – the channels you want to connect (Microsoft Teams and Slack)
  • Your company name
  • Your primary and secondary contact emails
  • Billing contact email addresses
  • A company logo (optional)
Update org info

On the My Organization page, you can also see what kind of Mio product you have, which platforms you’re using, and when your activation date was!

My Organization

Step 2: Syncing Slack and Microsoft Teams channels

Now that you’re all set up with your Mio account, you’re ready to get syncing.

Click on Manage Teams to set up the enterprise chat apps that you want to connect.

Manage Teams

This is where you add and authorize the tools that your employees use:

The Manage Teams tab is also where you can Re-Auth channels after you’ve made changes to your apps or check how many people or channels you have synced for any given tool.

Manage Teams for Slack and Microsoft Teams

Need to dive a little deeper?

Team Sync is where you can start connecting individual Microsoft Team Channels with specific Slack channels.

Click on the Team Sync tab on the left-hand side of your Control Hub:

Teams Sync

Alternatively, you can tap the Team Sync button here:

Mio Dashboard

Inside Team Sync you’ll be able to choose the Slack and Microsoft Teams channels you want to connect within your workplace.

Team Sync for Slack and Microsoft Teams

For instance, you might want to link your Slack marketing group to your Microsoft Teams design group. Or, you could link connect your Microsoft Teams sales team to your customer service group on Slack.

Finding the teams you want to sync is simple thanks to Mio’s search function.

When you click on Create New Sync, you can either choose from existing groups you’ve brought into Mio or type in the search bar to find a new one.

Team Sync

With Team Sync switched on, your users can:

  • View Microsoft Teams file uploads on Slack (and vice versa)
  • Send emoji reactions and @Mentions
  • Edit and delete messages in Slack to affect how they show on Microsoft Teams (and vice versa)
  • Search for Slack messages in your Microsoft Teams channel directory (and vice versa)
  • Engage in threaded messages
  • Maintain a consistent group conversation in any channel

Step 3: Start using People Sync and Auto-Prompt

When your team tools and channels are set up, all that’s left to do is get your people to sync their primary platform.

At Mio, we make this easy with the People Sync tab

People Sync

Here, you can find the people in your workplace teams and ask them to sync their primary enterprise chat account with Mio, so that they can connect with other users from another tool.

To get the most out of Mio, you need all your employees to one-time authorize their sync across multiple platforms.

With People Sync, you can send a prompt to employees via the app or a service user account.

People Sync

In Microsoft Teams, the prompt will appear in the direct chat area.

In Slack, the prompt message sends via the Mio app and appears in the Apps section of the Slack sidebar.

When an employee receives a prompt, they’ll get a Sync Now link, which guides them through the process of choosing a primary enterprise chat tool.

As an Admin, you’ll be able to see which team software your employee chooses for their primary app.

Don’t want to prompt everyone one-by-one?

Try Auto-Prompt instead

Auto Prompt

Located at the top of your People Sync page, auto-prompt automatically sends messages to anyone who hasn’t synced with Mio yet whenever they send a message on their chat tool.

If you want a deeper look into how your syncing strategy is going, you can visit the Channelytics tab on your left-hand menu.

Channelytics

Here, you’ll see which of your channels are synced, and when the syncs were created, so you can keep track of your progress.

View your synced channels between Slack and Microsoft Teams

Ready to connect your Slack and Microsoft Teams channels?

Consistent communication is a crucial part of any successful business strategy.

If you want to take advantage of the latest enterprise chat tools, there’s finally a solution to eliminate the workplace silos and shadow messaging problems that run rampant in the modern workplace.

Mio syncs your team members’ favorite chat platforms so that information can flow in your business.

Find out more about connecting your Slack and Microsoft Teams channels in this video.

Get started with Mio for Slack and Teams
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