You Can Now Send Direct Messages Between Microsoft Teams and Webex
With Mio’s latest direct messaging feature, you can now send direct messages between Microsoft Teams and Webex.
Mio has been working on messaging interoperability for several years now. We believe cross-platform direct messaging has the potential to fundamentally change how companies collaborate with each other.
The state of business messaging in 2021
It wasn’t too long ago that AT&T users could only send SMS text messages to other AT&T users and Verizon users could only send SMS text messages to Verizon users.
Back in the late ’90s, American Idol used to display one phone number for AT&T users and a separate phone number for Verizon users.
One day, we will think it equally bizarre that Webex users could only send direct messages to other Webex users, and Microsoft Teams users could only chat with other Microsoft Teams users.
The good news is that the API-zation of the world is bringing down the walls in intercompany communication.
By stitching together the Microsoft and Webex APIs, third-party vendors like Mio can allow for seamless interoperability between the two team collaboration apps.
How Mio enables direct messaging between Microsoft Teams and Webex
Think of Microsoft teams as the “local area network”.
Webex will always deliver messages between Webex users. Similarly, Microsoft will deliver messages between Teams users across its own LAN.
In this analogy, Mio is akin to the “wide area network” for workplace communication.
For the past several months, large enterprise customers like Under Armour, Keurig, and AMC Theatres have been using Mio for cross-platform messaging in what we call universal channels.
These are like Slack’s shared channels, but with one key difference: they are cross-platform.
Mio is extending our cross-platform messaging solution to include direct messaging as well.
You can now use Mio to chat 1:1 with your colleagues and external business contacts even if they aren’t using the same messaging app as you.
This is one more step towards our vision for a unified workplace communication network.
We believe everyone should be able to easily communicate with their work colleagues, regardless of which app they happen to be using.
Direct messaging between Microsoft Teams and Webex is now available.
Please visit www.m.io to install the Mio app and get started.
How to direct message an external contact from Microsoft Teams
Mila who uses Microsoft Teams is in a universal channel with Wes who uses Webex. They have already invited each other to chat in a direct message.
All Mila has to do is search for Wes’ name within Microsoft Teams to begin direct messaging.
The experience is native and seamless, as if Wes were an actual Teams user.
Check out this article for a detailed explanation on how to invite external contacts to a direct message in Microsoft Teams.
How to direct message an external contact from Webex
Wes who uses Webex is in a universal channel with Mila who uses Microsoft Teams. They have already invited each other to chat in a direct message.
All Wes has to do is search for Mila’s name within Webex to begin direct messaging.
The experience is native and seamless, as if Mila were an actual Webex user.
Check out this article for a detailed explanation on how to invite external contacts to a direct message in Webex.