Enterprise Messaging News + Insights by Mio

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Events and happenings in the enterprise messaging & collaboration community.

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UC Quick Wins: 6 Customer Service Integrations

October 19, 2018 Community Insights 0 Comments

Customer service is the heartbeat of every organization. 89% of businesses now compete on customer service alone. $1.6 trillion is lost each year in the US, due to customers switching vendors to avoid lousy service.  Making sure you deliver an exceptional customer experience means making sure that your teams have access to the right tools. An ...

UC Wins: 7 Sales Integrations

UC Quick Wins: 6 Sales Integrations

October 9, 2018 Community Insights 0 Comments

Sales integrations are crucial to empower your sales team to reach their targets and accelerate conversions. In today’s digital world, Unified Comms tools keep your teams connected wherever they are. When everyone shares the same information, it’s easier to solve customer problems, accomplish your goal, and accelerate sales. The trouble is, countless companies are unable ...

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2018: The year interoperability became critical to collaboration

September 26, 2018 Community Insights 9 Comments

EDITOR’S NOTE: Following publication of the original article, another significant merger has taken place in the collaboration industry. Read on to find out October’s latest addition. Interoperability is, by definition, real-time data exchange between systems without middleware. In collaboration IT, interoperability usually happens when competitors work together. When two competing systems work together, without regard ...

Enterprise Chat Conference Coverage — Day 2 at Slack Frontiers & Atlassian Summit

September 14, 2017 Community 0 Comments

By now you probably know that Message.io enables enterprise bots to work everywhere. Well, we definitely felt the “everywhere” aspect today, needing to be at two major enterprise conferences at the same time. Slack’s Platform Team Announcements Um… You had us at Platform. 😍 But seriously — If Slack’s opening day was all about leaping into the ...

On the Ground at Slack Frontiers — Day One Takeaways

September 13, 2017 Community 0 Comments

Some of our team is spending the week in SF, hearing updates from both messaging platforms and bots themselves. So, we wanted to share all this great info in a two-part story. This is part one of two. 9/12/17- Slack chose a pretty remarkable time for their first conference. Between Atlassian’s Summit and recent announcement ...