Enterprise Messaging News + Insights by Mio

Community

Events and happenings in the enterprise messaging & collaboration community.

Microsoft Teams, Slack, Cisco Webex Teams

Team chat tips: are you syncing or sinking?

November 14, 2018 Community Insights 0 Comments

Team chat apps like Google Hangouts, Microsoft Teams, Slack and Cisco Webex teams have transformed the way we communicate and engage in real-time. 83% of professionals depend on technology to collaborate today. A lot of time and money is spent on these types of tools. How do you know if you’re using these tools correctly? ...

Messaging apps and the war for talent

How messaging apps impact the war for talent

November 9, 2018 Community Insights 4 Comments

There’s an interesting correlation between the war for talent and collaboration apps like Webex, Slack and Microsoft Teams. If you’re not using them, you could be losing key talent. As technology has progressed, the war for talent has seen a new edge. We’re talking about employee and interviewee empowerment. The war for talent is a term ...

UC graphic for Cutomer Service

UC Quick Wins: 6 Customer Service Integrations

October 19, 2018 Community Insights 0 Comments

Customer service is the heartbeat of every organization. 89% of businesses now compete on customer service alone. $1.6 trillion is lost each year in the US, due to customers switching vendors to avoid lousy service.  Making sure you deliver an exceptional customer experience means making sure that your teams have access to the right tools. An ...

UC Wins: 7 Sales Integrations

UC Quick Wins: 6 Sales Integrations

October 9, 2018 Community Insights 0 Comments

Sales integrations are crucial to empower your sales team to reach their targets and accelerate conversions. In today’s digital world, Unified Comms tools keep your teams connected wherever they are. When everyone shares the same information, it’s easier to solve customer problems, accomplish your goal, and accelerate sales. The trouble is, countless companies are unable ...

Enterprise messaging interoperability and federation

2018: The year interoperability became critical to collaboration

September 26, 2018 Community Insights 13 Comments

EDITOR’S NOTE: Following publication of the original interoperability article, another significant merger has taken place in the collaboration industry. Read on to find out October’s latest addition. Interoperability is, by definition, real-time data exchange between systems without middleware. In collaboration IT, interoperability usually happens when competitors work together. When two competing systems work together, without ...