Enterprise Messaging News + Insights by Mio

Insights

Insights about the ever-changing enterprise messaging industry

Team chat

Team chat tips: are you syncing or sinking?

November 14, 2018 Community Insights 0 Comments

Team chat apps like Google Hangouts, Microsoft Teams, Slack and Cisco Webex teams have transformed the way we communicate and engage in real-time. 83% of professionals depend on technology to collaborate today. A lot of time and money is spent on these types of tools. How do you know if you’re using these tools correctly? ...

Slack Enterprise Grid Graphic

Slack for enterprises: going on or off the grid?

November 10, 2018 Community Insights 0 Comments

Slack Enterprise Grid has now reached over 150 paid customers. Customers now living life on the grid include huge organizations like IBM, 21st Century Fox, Capital One, Intuit and many others. Capital One alone, has 25,000 users. The question is, should your business consider migrating to Slack Enterprise Grid, and if you also use Office 365, Cisco ...

Messaging apps and the war for talent

How messaging apps impact the war for talent

November 9, 2018 Community Insights 3 Comments

There’s an interesting correlation between the war for talent and collaboration apps like Webex, Slack and Microsoft Teams. If you’re not using them, you could be losing key talent. As technology has progressed, the war for talent has seen a new edge. We’re talking about employee and interviewee empowerment. The war for talent is a term ...

UC graphic for Cutomer Service

UC Quick Wins: 6 Customer Service Integrations

October 19, 2018 Community Insights 0 Comments

Customer service is the heartbeat of every organization. 89% of businesses now compete on customer service alone. $1.6 trillion is lost each year in the US, due to customers switching vendors to avoid lousy service.  Making sure you deliver an exceptional customer experience means making sure that your teams have access to the right tools. An ...

IT Managers often get caught up with multiple messaging platforms

Why IT Managers end up using multiple messaging platforms

October 10, 2018 Insights 4 Comments

How many times have you been navigating around your screen and realized you’ve got two messaging apps open? We’re all guilty of it. Then you close them both and go back to, oh wait, another messaging platform. With so much choice in the messaging market, it’s easy to end up with multiple messaging platforms. It’s ...

UC Wins: 7 Sales Integrations

UC Quick Wins: 6 Sales Integrations

October 9, 2018 Community Insights 0 Comments

Sales integrations are crucial to empower your sales team to reach their targets and accelerate conversions. In today’s digital world, Unified Comms tools keep your teams connected wherever they are. When everyone shares the same information, it’s easier to solve customer problems, accomplish your goal, and accelerate sales. The trouble is, countless companies are unable ...