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Make Microsoft Teams and Cisco Webex interoperable (for non-techies)

Insights April 26, 2019
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Make Microsoft Teams and Cisco Webex interoperable (for non-techies)

How to make Microsoft Teams and Cisco Webex Teams interoperable

Need to know how to make Microsoft Teams and Cisco Webex Teams interoperable?

There are plenty of articles out there to guide you through the process of migrating from one app to another. There are few that help make them interoperable.

Mio, the 2019 winner of the Enterprise Connect Innovation for Collaboration award, eliminates the need to choose between Microsoft Teams and Cisco Webex Teams.

Here’s how it works.

How does Mio support interoperability for Microsoft Teams and Cisco Webex Teams?

Mio keeps your teams in sync.

At a basic level, Mio operates through Application Programming Interfaces (APIs).

Imagine one of your team, let’s call him Dave, posts a message in your Product Dev channel on Microsoft Teams.

Mio hears the message through the Microsoft Teams API. The system then translates the message into a language that the Cisco Webex Teams API can understand. Dave’s message – sent from Microsoft Teams – then appears on Cisco Webex Teams.

Check it out in action, below.

Mio for Microsoft Teams and Cisco Webex Teams

By linking the channels and users in different messaging environments via a common interface, users of different platforms can communicate without having to switch between apps.

With Mio, you can map multiple channels and users from Microsoft Teams, and Cisco Webex Teams, so that no-one ever misses a crucial message again.

So, how do you set your interoperable Microsoft Teams and Cisco Webex teams experience up?

How to set up Mio accounts for Microsoft Teams and Cisco Webex Teams

Setting up Mio is easy.

All you need to do is visit https://m.io and click on the pink “Get Started” button, to begin. Or to make it even easier, click the purple button below. It will open a new tab so you can check back to this post.

Get started with webex and teams
Get started with Mio for Microsoft Teams and Cisco Webex Teams

Enter your email address, and your Mio account rep will be in touch with a link to the web-based onboarding experience.

You don’t need to download any apps or tools to start connecting your Cisco and Microsoft Teams channels. It’s a totally native experience for your users.

We’ll ask you for the basic contact details then we’ll need to know which programs you want to sync. In this case, probably Cisco Webex Teams and Microsoft Teams applications.

When you’ve completed your service account details, Mio will scale to suit the needs of your business.

How to sync your Microsoft and Cisco Teams with Mio

If you explore all the Microsoft Teams and Cisco Webex Teams channels and groups in your workplace, you might find a lot more data than you expected.

Depending on your business layout, you may not want to connect all of your teams on Webex and Microsoft Teams.

That’s fine.

You can choose exactly which parts of your company you want to sync.

To do this:

  • Log into M.io with your administrator email address
  • Click through to the Manage Teams section of the application
  • Add the channels that you want to connect. For instance, you might want to link your Cisco Webex Teams “Product Planning” channel to the “Production” channel in Microsoft Teams.
  • You’ll be able to see all the channels available in your connected applications so that you can sync your teams with ease (like playing connect the dots).
  • Access the “Search” feature if you have hundreds of channels to browse through. This will help you to find syncing opportunities quickly.

Once you match your channels from Cisco Webex Teams to the available options in Microsoft Teams, Mio will automatically create message interoperability between your spaces.

If you decide that you do want to sync all of your channels, then just choose the Sync All Channels option and let Mio do the hard work for you. You can even apply Future Sync to automatically link any additional channels you plan on creating later.

Setting up People Sync and Auto Prompt

Figuring out how to make Microsoft Teams and Cisco Webex Teams interoperable isn’t just about connecting the apps and channels. You also need to make sure that you’re people are properly synced too.

You’ll need to enable a feature called People Sync to allow for direct messaging across platforms. Direct messaging between Microsoft Teams and Cisco Webex Teams is demonstrated in the video below.

People Sync sends a message to your employees asking them to authorize Mio so that it sends direct messages from Microsoft Teams to Cisco Webex Teams and vice versa.

Your users only have to authorize the apps once.

To get them on the right track, you can send a prompt or message via your Mio account.

There’s also the option to turn on Auto Prompt and save yourself some much-needed time.

With Auto Prompt, you don’t need to individually connect with each user. Instead, Mio will send a prompt to a user whenever they receive a message from someone using Mio. Auto Prompt also works when a user sends a message to a colleague using another platform.

When a user is labeled as “pending” on your Mio dashboard, it means they’ve been prompted to supply authorization.

Bringing interoperability to your teams

Mio is the easy way to make sure that all of your teams stay connected – no matter which chat and collaboration tools they use.

With Mio, there’s no need to come up with complicated migration strategy when your employees are using a range of different apps.

Instead, you can give everyone access to the tools they feel most comfortable with. Plus, there’s no need to worry about information gaps and silos in your organization.

The Mio team is also on-hand to help you through the entire setup and integration process.

Once you’ve picked the apps you want to connect, your account manager will call you and show you how to map a few channels and set up your synced direct messages. We’ll even give you an in-depth overview of the management user interface, so you know what you’re working with.

As your business grows, we’ll work with you to scale your Mio usage, add more channels, and transform your collaboration strategy. We help ventures ranging from small niche companies to substantial world-wide corporations.

Ready to discover the benefits of interoperability for yourself?

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