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Microsoft Teams vs Webex: Which One Do You need?

Microsoft Teams Cisco Webex Teams
Dominic Kent


Microsoft Teams vs Webex: Which One Do You need?

Microsoft Teams Cisco Webex Teams

Comparing Microsoft Teams vs Webex is not going away.

As we regularly check the net and social media for interesting happenings in the collaboration world, you can’t help but find a new article comparing Microsoft Teams and Cisco Webex.

It’s natural.

As human beings, we seem to crave a single solution for our problems.

Maybe it’s because we were bought up on “two wrongs don’t make a right” that our mentality is to source a single solution.

For Microsoft Teams and Cisco Webex, I thought I’d take a look at where they stem from. I soon found myself in the Skype and Jabber world.

Skype for Business vs Cisco Jabber

It’s a compelling story that as businesses move from collaboration 1.0 to collaboration 2.0, they contemplate moving from Skype for Business to Microsoft Teams and from Cisco Jabber to Cisco Webex.

Often, when evaluating the pros and cons of upgrading, IT Managers are tempted or required to consider the alternative.

For businesses yet to adopt cloud communication, Skype and Jabber offer great solutions to on-premises collaboration.

However, with Skype for Business Online users being informed they will have to automatically upgrade to Microsoft Teams, comparison against nearest competitors, Cisco, continues.

Skype for Business vs Cisco Jabber

Microsoft and Cisco co-existence

More often than not, an enterprise will have instances of both Microsoft and Cisco.

Office365 has seen huge gains from 2016 – 2018, with adoption rates up more than 50%.

It’s no surprise that businesses are looking at Microsoft Teams for collaboration, even if they are already using Cisco Jabber for telephony and messaging.

The allure of going fully Microsoft is a tempting one.

The classic “one throat to choke” appeal runs across all technologies.

However, in this Microsoft vs Cisco battle, it works the other way too.

Since Cisco transformed Spark to Webex, the Cisco offering has matured to be a complete collaboration tool.

So, now the Jabber users have a big say in the argument too. But, it remains just that.

Enterprises will continue to argue Microsoft Teams vs Webex when evaluating their options moving from Skype for Business or Jabber.

Cisco and Microsoft can coexist

Cisco Webex vs Microsoft Teams: Is Webex the same as Microsoft Teams?

Cisco Webex is the instant messaging and persistent messaging service from Cisco. 

Webex is part of the Webex portfolio, which also includes Webex Meetings and Training. 

With the right selection of Webex tools, teams can work better together. You can share webinars, conduct meetings, and communicate in real time. 

People love Cisco Webex for its:

  • Screen sharing features with annotation options
  • Virtual whiteboarding for sharing visual ideas
  • Call recording and transcriptions
  • Third-party integrations with apps like Salesforce and G-Suite
  • Enterprise-grade security
  • AI enhancements like People Insights

So, how does Microsoft compare?

Microsoft Teams is an alternative for Cisco Webex. The two apps even have comparable names. Both options come with messaging, file sharing, calling, video conferencing, and screen sharing features as standard.

Both tools can connect into your UC system with business phone features. Cisco and Microsoft even share similar video and audio conferencing capabilities. 

But Microsoft Teams also has a few bonus features up its sleeve.:

  • Direct routing features for business voice
  • Integrations with Microsoft 365 and third party apps
  • Built-in authentication protocols for security
  • Advanced video tools like virtual backgrounds
  • Active directory for single sign-on
  • Calendar and email tools

Features of Cisco Webex vs Microsoft Teams

Let’s put Microsoft Teams and Cisco Webex head to head. 

FeatureCisco WebexMicrosoft Teams
Platform support– Mobile (Android & iOS)
– Web application
– Desktop app
– Mobile (Android & iOS)
– Web application
-Desktop (Mac, Linux, and Windows)
Meeting formatAudio & VideoAudio & Video
File, screen, and app sharing – App sharing
– Desktop sharing
– Give/take control when sharing
– Share system audio
– Document co-authoring
– Virtual whiteboarding
– App sharing
– Desktop sharing
– Share system audio
– Virtual whiteboarding 
Video conferencing features– One click video meeting
– Background blur
– Virtual background replacement 
– Virtual hand raising 
– One click video meeting
– Background blur
– Virtual background replacement 
Meeting controls– Lobby (waiting room)
– Mute other participants or self
– Dial in or out from telephony network 
– Integrate with calendar 
– Lobby (waiting room)
– Mute other participants or self
– Dial in or out from telephony network
– Integrate with calendar
Security, administration, and reporting – Encryption for all conversations
– Reporting and analytics tools
– Monitoring and alerting features
– Admin controls
– Device management portal
– Encryption for all conversations
– Reporting and analytics tools
– Monitoring and alerting features
– Admin controls
– Device management portal
Customer support– Live chat
– Email support
– Live chat
– Email support
Telephony= Cloud calling through Webex and UCM.
– BroadCloud calling via third parties. 
– Native endpoints and hardware
– Microsoft calling plan
– Direct routing services
– Endpoint partnerships
External contacts– Can meet with Skype for Business users , Jabber, and other Webex users through guest accounts. – External contacts can also connect without guest accounts through Mio.  – Can meet with Skype for Business users and other Microsoft Teams users through guest accounts. – Admins must enable external access or guest access for external contact.
– External access is available to govern through Azure Active Directory, the Teams Admin Center, or SharePoint.
– External contacts can also connect without guest accounts through Mio.  
Integrations 140+ integrations600+ integrations 
Free versionYes Yes

Microsoft Teams vs Webex

When it comes to Microsoft Teams vs Webex, I found it staggering how many comparison articles have now cropped up.

People outside the industry, inside the industry and heck, even I have written a comparison article.

A common theme across these articles was the call for integration across platforms.

Other key topics included why Microsoft is better than Cisco and vice versa.

But, the most frequent search was which is right for my business?

In my article, I asked:

“Which will be the natural choice for UC&C in the Enterprise?”

I didn’t have the answer.

I didn’t expect to get an answer.

Now, 11 months on, I finally have the answer.

You can have both!

Microsoft Teams and Cisco Webex can co-exist.

Microsoft Teams vs Cisco Webex Teams

Microsoft and Cisco interoperable co-existence

When delving deep into each of these solutions, it’s hard to pick them apart. You could spend the best part of a year extensively evaluating the good and bad of Microsoft Teams and Cisco Webex.

However, the result will likely be that you stay with your most common instance, and you’ve wasted a great amount of time and resource.

But, it’s not all doom and gloom. You no longer need to compare these services.

When multiple messaging platforms exist in your organization, Mio can provide messaging interoperability by connecting the platforms of your old and new employees across the platforms of their choice.

This means you can finally stop comparing Microsoft and Cisco, and let your users interact across platform.

Stop comparing Microsoft Teams vs Webex and use Mio

Mio is simple to set up:

  • Sync all the chat apps your teams use by creating your Mio Hub
  • Add all teams, spaces & channels
  • Team members in your Mio Hub can immediately chat in DMs or groups with members on other platforms
  • File sharing, threaded messages, reactions and the ability to edit and delete messages are all supported
  • New channels or spaces are synced in the primary chat platform they prefer to use

If you are interested in exploring these options, we are here to discuss.

To learn how Mio can sync multiple messaging platforms, request a demo and we’ll schedule a call.

Request demo

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