New in Mio: September 2023 Product Update

Licensed Slack accounts now supported in channels

In the past, if a user sent messages in Slack channels from Google Chat, Microsoft Teams, Webex, or Zoom Chat, these messages were posted via the Mio app. This caused several challenges, such as:

Incomplete channel membership
Inability to support multiple reactions on the same message
Display of an “APP” label next to cross-platform users
A lack of user info when hovering over their name and avatar

Here’s the good news: We’ve upgraded to use the actual Slack accounts of your users to post messages in channels. This feature, which has been successful in direct messages, has now been integrated into channels.

With this change:

Users will see accurate channel membership
Users can add multiple reactions to a single message
The “APP” label is eliminated

Slack /giphy support

We’re excited to announce our first cross-platform third-party app integration.

With the /giphy command, users can now share GIFs from Slack to Google Chat, Microsoft Teams, Webex, and Zoom Chat.

New reactive prompt: Undefined user sends a message

An undefined user is one whose primary and secondary platforms haven’t been set in the Mio Hub are not able to send cross-platform messages. Our new prompting logic notifies these users that any direct messages they attempt to send will not be received.

Google Chat feature updates

Our team has been hard at work at improving the chat functionality between Google Chat, Slack, and Microsoft Teams. We’re thrilled to roll out the following features, which users can try out during beta testing:

Group Chats
Rich text formatting
Giphy integration
Native GIFs

Product Update