Enterprise Messaging News + Insights by Mio

June – Sync private channels, Mio status page, & more!

Highlights Mio Updates June 27, 2019
Product Updates

June – Sync private channels, Mio status page, & more!

Product Updates

In this month’s product release, we’re introducing some new features for private channels, have enhanced the synced channel membership experience, and launched the Mio status page.

We’ve also got a new member of staff to introduce you to.

Let’s get straight into it.

1 – Coming soon – sync private channels

Just like syncing public channels, Mio will soon support syncing private channels.

Each messaging platform handles private channels and membership in different ways, so let’s dive in to the details by platform:

Slack and Cisco Webex Teams

Sync a private Slack Channel with Cisco Webex teams

If you sync a private channel in Slack with Webex Teams, it will create a global space in Webex Teams, so that only invited members can join this space.

Sync a moderated Webex Teams space with Slack

Webex Teams has moderated spaces that only a moderator can administer. Nobody other than the moderator has privileges to invite additional members to the space.

It is this functionality (moderated Webex Teams space) that Mio will sync with Slack.

Slack and Microsoft Teams

Sync a private Slack channel with Microsoft Teams

When you add a Slack private channel to Microsoft Teams, Microsoft creates a private team and a public channel in that private team – emulating a private channel feature for Microsoft Teams. You also have the option to make it public if this betters suits your team.

Sync a channel in a private team in Microsoft Teams with Slack

If you have channels in private teams within Microsoft Teams, these can be synced with private channels in Slack. By syncing public channels in private teams, Slack users will maintain the consistent private channel experience.

When adding a public channel in a private team to Slack, admins can also choose to make it public in Slack.

Private channels
Private channels

Finally, we’ve made it clear which channels are private by including a padlock next to the channel name. Like our “supertopsecret” channel above.

When private channels are synced, your users can:

  • Maintain a consistent group conversation in any channel – no longer just public channels
  • View file uploads sent across platform in private channels
  • Send emoji reactions and @Mentions across platform in private channels
  • Edit and delete messages that appear in private channels
  • Search for Slack messages in your Microsoft Teams channel directory (and vice versa)
  • The same also applies in Slack <> Cisco Webex Teams and Microsoft Teams <> Cisco Webex Teams

2 – Synced channel membership improvements

We’ve improved channel membership handling for synced people to reduce noise in your organization.

Once synced, people will be added to new channels as they are @ mentioned or invited.

Like before, people will still be able to search for any public channel and join it (once it has been synced using Team sync).

Search and join public channels

This is especially helpful for Microsoft Teams to Slack, where Microsoft Teams membership is at the team level, not channel member.

In this scenario, rather than inviting all Slack Primary members to all synced Teams channels, members will be added to the synced channel in Slack as they are mentioned or invited.

3 – Mio status page

If you head over to m.io/status you will find the real-time status of our service. You can use this page to monitor any outages or issues that may occasionally occur.

Mio status page
Mio status page

The color indicators relate to: up and working fine (green), an incident known (amber), and and outage reported (red).

The not available symbol represents functionality not currently available via the specified platform.

4 – Remove teams

In the May product release, we introduced functionality to remove a sync. This month, we’ve made it possible to remove a whole team, should you ever need to.

You might need to remove a team if:

  • The team was for a temporary project
  • All members of the team have left the business
  • The team has been rolled into a new team or channel
  • A duplicate team exists

To do this, head to Manage Teams.

Manage Teams
Manage Teams

Under the actions column, click the “” next to the team you wish to remove.

Click "..." then Remove
Click “…” then Remove

You will receive a warning notification which will make you aware of what happens when you remove a team. Check this through to make sure you are okay with that, then hit Remove Team.

Remove Team
Remove Team

5 – New to our team

Amruta Birar

Amruta has joined as a Quality Assurance Engineer. She brings technical expertise to automate QA.

Amruta has been pursuing her career in a direction so that she can serve the world to develop products that provide meaningful insights to make a world a better place!

“Most of the problems in the world are due to lack of good communication and Mio solves that problem. I am excited to be a part of this journey and create an impact in the domain of quality assurance!”

Amruta Birar
Amruta Birar

That’s it for the month of June! Don’t forget you can also visit our product release notes page to see a full history of recent releases.

And if you haven’t already, check out our Workplace Messaging Report where we reveal the results of current and future usage of apps like Slack, Cisco Webex Teams and Microsoft Teams.

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  1. Mio Release Notes

    […] private Channel Sync support for Slack, Webex Teams, and Microsoft Teams. See our product updates page for more […]