New admin metrics, actions & labels for syncing your teams
In this month’s product release, we’ve added several new features within the Mio Control Hub to offer admins more insight and capabilities when syncing their teams across Slack, Microsoft Teams & Cisco Webex Teams.
We’re also welcoming two new full-time staffers (you may be familiar with them already!).
Let’s dive right in to the details!
1- More dashboard metrics
The Mio dashboard now has additional metrics to give you further insight into how your teams are benefitting from Mio.
Once you’ve synced two or more teams, the above tiles will appear demonstrating key cross-platform metrics about the channels and people synced within your teams. This is especially important when first rolling out or trialing Mio.
Time frames are included to examine change over the last 14, 30 and 60 day period – as well as an option to see all-time stats. Platform usage breakdowns are also included within channel activity.
The channels synced tile shows the number of channels currently synced across platforms within your entire organization, in comparison to the total number of channels available to sync.
Similarly, the people synced tile shows the number total number of users that are synced in your organization, in comparison to the total number of users within your organization.
The channel activity tile shows a detailed view of the total number of messages sent between platforms among all channels synced in your organization.
You can see a platform percentage breakdown to better understand usage. In the screenshot above, you can see 63% of users are sending messages from Slack and 38% are using Webex Teams. Toggle between the last 14, 30, 60 days, or all-time to measure change and adoption.
People sync details shows the number of synced people by their primary platform. The number of users yet to be synced is also shown so you know how far away you are from complete cross-platform collaboration.
The direct messages tile shows how many direct messages have been sent from one platform to another. As you prompt more people to sync their accounts, this stat should also increase.
The @mentions tile shows how many times users have been @mentioned in channels across platforms.
2- Remove a sync
When teams no longer require syncing across platforms, we’ve added a “remove sync” option.
Within Team Sync, you can now view and remove any syncs that are no longer needed in your organization. By clicking the “…” icon next to each sync, you will be presented with the options to edit or remove the sync.
Once the sync has been removed, channels on each respective platform go back to being non-synced channels.
If you are using the new Future Sync function, it will also be disabled.
3- Hover to show sync actions in Team Sync
When syncing channels in Team Sync, there is now a cleaner experience. Within your channels list, hover over any channel in your list to see actions to connect or add your channel to the other platform.
4- Origin and destination labels in Team Sync
When syncing channels, labels have now been added to show you the origin and destination of your channels. For example, in the below screenshot, you can see “devops” has been added to Microsoft Teams, from Slack.
5- New to our team
Targeted with growing the brand through all forms of content, Dominic will use his background in Unified Comms and product marketing roles, as well as his recent experience as a freelance journalist with UC Today, to curate content that relates to genuine enterprise messaging needs.
“Joining Mio full time was a no-brainer. The best marketing tactic is to have a great product. The Mio team has built a product that will dramatically improve the way businesses communicate internally. How could I not be part of this journey?”
Joe has joined as our Customer Success Manager. He was most recently co-founder of DASH, a Capital Factory Accelerator company. As a former Goldman Sachs software engineer, Joe brings technical expertise to our Customer Success team.
“The Mio team’s prior startup experience combined with a unique product has created a rare market opportunity. I am thrilled to join Mio at this exciting stage of the company.”
That’s it for the month of May! You can also visit our product release notes page to see a full history of recent releases.