Enterprise Messaging News + Insights by Mio

Cisco Webex Teams

How to fix workplace silos

How to fix workplace silos in 2019 [without starting over]

April 17, 2019 Insights 0 Comments

You’re suffering from workplace silos. You’re not alone. In fact, Salesforce recently cited a study revealed that 70% of customer experience professionals and executives view silo mentality as the biggest obstacle to customer service. They also suggested that 73 percent of sales teams say that collaborating across departments is critical to their overall sales process. ...

Enterprise messaging interoperability and federation

Interoperability in 2019 will drive better collaboration

April 10, 2019 Insights 13 Comments

In collaboration IT, interoperability usually happens when competitors work together. When two competing systems work together, without regard to brand name, the end user’s outcome then becomes the same. This is crucial for collaboration to enable, well, genuine collaboration. Lack of interoperability in collaborative businesses creates communication silos, friction, and often leads to what we’ve ...