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Unified Comms & Team Collaboration Glossary

Unified Comms & Team Collaboration Glossary

January 16, 2020 Uncategorized 0 Comments

Unified Comms and Team Collaboration stem from different beginnings and now contains many different examples of platform-specific jargon. To make your lives easier, we’ve put together this handy glossary and even split it into sections for you to skip to. Some terms are key in more than one category but we’ll spare you the duplication. ...

The Buyers Guide to Slack, Cisco Webex Teams, and Microsoft Teams

The Buyer’s Guide to Slack, Microsoft Teams, and Webex Teams

January 8, 2020 Highlights 0 Comments

The most popular team communication tools are Slack, Microsoft Teams, and Webex Teams.  You can see those stats by clicking the Workplace Messaging Report below. When you are searching for collaboration and communication applications, you will come across these three time and time again.  Each solution brings different functionality and features to the table so ...

When multiple platforms exist, interoperability is the best remedy

Why is Having Multiple Messaging Platforms “Bad” in 2020?

January 5, 2020 Blog 3 Comments

As businesses go through digital transformation, it’s common they end up with multiple messaging platforms in their Unified Comms and collaboration estate. Some businesses reach this stage because they’re testing tools and looking for a best of breed strategy.  More than half of IT leaders believe that using best-of-breed tools for communication and collaboration tools ...

How to fix workplace silos

How to Fix Workplace Silos in 2020 [without starting over]

January 2, 2020 Blog 14 Comments

You’re suffering from workplace silos. You’re not alone. In fact, Salesforce recently cited a study revealed that 70% of customer experience professionals and executives view silo mentality as the biggest obstacle to customer service. They also suggested that 73 percent of sales teams say that collaborating across departments is critical to their overall sales process. ...

Enterprise messaging interoperability and federation

Interoperability in 2020 will Drive Better Collaboration

January 1, 2020 Blog 12 Comments

In collaboration IT, interoperability usually happens when competitors work together. When two competing systems work together, without regard to brand name, the end user’s outcome then becomes the same. This is crucial for collaboration to enable, well, genuine collaboration. Lack of interoperability in collaborative businesses creates communication silos, friction, and often leads to what we’ve ...