In collaboration IT, interoperability usually happens when competitors work together. When two competing systems work together, without regard to brand name, the end user’s outcome then becomes the same. This is crucial for collaboration to enable, well, genuine collaboration. Lack of interoperability in collaborative businesses creates communication silos, friction, and often leads to what we’ve ...
Comparing Slack vs Microsoft Teams is all the rage right now – but it doesn’t really solve the problem most of us face today. Strengths and weaknesses are natural in any product. But, today there are two questions. What does picking apart these apps achieve and what is the alternative? Slack vs Microsoft Teams As ...
Customer service is the heartbeat of every organization. 89% of businesses now compete on customer service alone. $1.6 trillion is lost each year in the US, due to customers switching vendors to avoid lousy service. Making sure you deliver an exceptional customer experience means making sure that your teams have access to the right tools. An ...
Sales integrations are crucial to empower your sales team to reach their targets and accelerate conversions. In today’s digital world, Unified Comms tools keep your teams connected wherever they are. When everyone shares the same information, it’s easier to solve customer problems, accomplish your goal, and accelerate sales. The trouble is, countless companies are unable ...