Enterprise Messaging News + Insights by Mio

Shadow IT

How to fix workplace silos

How to fix workplace silos in 2019 [without starting over]

April 17, 2019 Blog 3 Comments

You’re suffering from workplace silos. You’re not alone. In fact, Salesforce recently cited a study revealed that 70% of customer experience professionals and executives view silo mentality as the biggest obstacle to customer service. They also suggested that 73 percent of sales teams say that collaborating across departments is critical to their overall sales process. ...

Shadow IT

Shadow IT in enterprise messaging apps

February 6, 2019 Blog How We Chat 20 Comments

Since writing this article in July 2018, every conversation I have had with an IT professional has mentioned shadow IT and shadow messaging. With everyone using their own mobile devices, the door is open to a wider range of ways to message each other. Enterprises should be aware of the complexities involved when it comes ...