Enterprise Messaging News + Insights by Mio

Shadow Messaging

How to fix workplace silos

How to Fix Workplace Silos in 2019 [without starting over]

April 17, 2019 Blog 5 Comments

You’re suffering from workplace silos. You’re not alone. In fact, Salesforce recently cited a study revealed that 70% of customer experience professionals and executives view silo mentality as the biggest obstacle to customer service. They also suggested that 73 percent of sales teams say that collaborating across departments is critical to their overall sales process. ...

Open offices often lead to workplace silos and distractions

FOMO in Team Collaboration – Is Fear Affecting Your Workforce?

February 15, 2019 Blog 1 Comment

FOMO: Fear of missing out. Team collaboration apps like Slack, Cisco Webex Teams and Microsoft Teams have enabled more communication and collaboration than we once thought possible. An ever-evolving roster of available productivity tools has made constant communication the new norm. Team discussions continue at all hours of the day. Emails constantly fly back and ...

Shadow IT

Shadow IT in Team Collaboration Apps

February 6, 2019 Blog How We Chat 21 Comments

Since writing this article in July 2018, every conversation I have had with an IT professional has mentioned shadow IT and shadow messaging. With everyone using their own mobile devices, the door is open to a wider range of ways to message each other. Enterprises should be aware of the complexities involved when it comes ...

IT Managers often get caught up with multiple messaging platforms

Why IT Managers End Up Using Multiple Messaging Platforms

October 10, 2018 Blog 8 Comments

How many times have you been navigating around your screen and realized you’ve got two messaging apps open? Using multiple messaging platforms is something we’re all guilty of it. Then you close them both and go back to – oh wait, another messaging platform. With so much choice in the messaging market, it’s easy to ...