This year at Microsoft Ignite, Microsoft announced Microsoft Teams Connect. Teams Connect eases collaboration with people inside and outside of your organization by enabling shared channel-like functionality. To best understand what Teams Connect is and how you can benefit from it, it’s important you first understand the inner workings of Microsoft Teams. Some background on ...
If you’re a busy support agent or supervisor, what’s your highest priority? You want to reduce support calls and close more tickets, right? You’re surrounded by analytics and a ticket backlog that demoralizes rather than motivates. In an ideal world, you’d stop taking all these calls and message everyone in Slack. Well, we have some ...
Teams Connect was announced at Microsoft Inspire in March 2021. But until general release later this year, Microsoft Teams shared channels do not exist yet. Here’s a preview of Teams Connect in action: But, that’s not to say they’re not wanted, needed, or possible to achieve. In this post, we’ll assess whether customer demand is ...
Slack shared channels, introduced in 2017, allow two separate organizations to work together in the same channel – each without leaving their workspace. Since posting, Slack Connect has also been launched – this takes the premise of a shared channel and opens it up to 20 different organizations within the same shared channel. In this guide, ...
Slack Connect was introduced by Slack on 24th June 2020. After three months of testing with customers like Xero and Boldstart Ventures, Slack released their latest extension of shared channels to the public. In this post, we dig into what it is, who the target audience is, and how to use it to your advantage. ...
Today, we are launching Mio Universal Channels to enable intercompany collaboration. They are like Slack’s shared channels, but cross-platform. If you use Slack, Microsoft Teams, or Webex, then you can create a Mio Universal Channel and invite your external business contacts to join the channel by sending them a link. You can stay in your ...
As a member of a fair few marketing workspaces on Slack, I recently asked for member’s experiences using Slack shared channels when dealing with people in other organizations – and what happens when the other party refuses to use Slack. From using a shared channel per client to resorting to email, each of these six ...