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How to fix workplace silos

How to fix workplace silos in 2019 [without starting over]

April 17, 2019 Blog 1 Comment

You’re suffering from workplace silos. You’re not alone. In fact, Salesforce recently cited a study revealed that 70% of customer experience professionals and executives view silo mentality as the biggest obstacle to customer service. They also suggested that 73 percent of sales teams say that collaborating across departments is critical to their overall sales process. ...

Enterprise messaging interoperability and federation

Interoperability in 2019 will drive better collaboration

April 10, 2019 Blog 14 Comments

In collaboration IT, interoperability usually happens when competitors work together. When two competing systems work together, without regard to brand name, the end user’s outcome then becomes the same. This is crucial for collaboration to enable, well, genuine collaboration. Lack of interoperability in collaborative businesses creates communication silos, friction, and often leads to what we’ve ...

Microsoft Teams vs Skype for Business

Microsoft Teams vs Skype for Business – get to know Teams

April 10, 2019 Blog 6 Comments

The comparison of Microsoft Teams vs Skype for Business is an inadequate one. Both tools have changed the way we communicate. Both tools offer excellent user interfaces and a fantastic collaboration experience. However, they are incredibly different ways of working. This post walks through key differences in technology, but also in processes and the way ...

Skype for Business 2019 will remain supported when Skype for Business Online goes end of life

Skype for Business end of life – what happens next?

March 25, 2019 Blog 7 Comments

With Microsoft Teams at the forefront of Microsoft’s collaboration strategy, you could rightly be worried about the lack of Skype for Business end of life date. The Microsoft community forum regularly sees posts from IT admins asking this very question. In this post, whilst I don’t have the deadline confirmed, Skype for Business Online is ...