Are you striving for unified communication in your company, but can’t seem to decide on Cisco Webex Teams or Slack as the single messaging tool everyone uses? Maybe you’ve used the Cisco stack for some time now, but a different group of employees in another department feel more comfortable on Slack. Perhaps you’ve always used ...
We recently talked to Jonathan Rosenberg, the father of the Session Initial Protocol (SIP). SIP is the communications protocol that enables everything from video conferencing to instant messaging. In October, Jonathan stepped down from his position as VP and CTO of Collaboration at Cisco, where he set the direction for Cisco’s collaboration strategy. Jonathan’s work ...
Microsoft Teams launched in September 2017 at Microsoft Ignite. In a short space of time, Microsoft Teams has become a well-known collaboration tool in the marketplace. A wise move by Bill Gates, who was against the planned purchase of Slack in March 2016. There is no doubt that Microsoft Teams is one of the market ...
Team chat apps like Google Hangouts, Microsoft Teams, Slack and Cisco Webex teams have transformed the way we communicate and engage in real-time. 83% of professionals depend on technology to collaborate today. A lot of time and money is spent on these types of tools. How do you know if you’re using these tools correctly? ...
Slack Enterprise Grid has now reached over 150 paid customers. Customers now living life on the grid include huge organizations like IBM, 21st Century Fox, Capital One, Intuit and many others. Capital One alone, has 25,000 users. The question is, should your business consider migrating to Slack Enterprise Grid, and if you also use Office 365, Cisco ...
There’s an interesting correlation between the war for talent and collaboration apps like Webex, Slack and Microsoft Teams. If you’re not using them, you could be losing key talent. As technology has progressed, the war for talent has seen a new edge. We’re talking about employee and interviewee empowerment. The war for talent is a term ...
Microsoft revealed this week that it will be abandoning the “T-bot” application for end-user assistance. Cisco announced a wide range of upcoming updates to Cisco Webex Teams, and Slack is now available on the Super Nintendo… Let’s check out the biggest team collaboration stories from this week. Microsoft Teams kills T-Bot T-Bot was designed to ...
Customer service is the heartbeat of every organization. 89% of businesses now compete on customer service alone. $1.6 trillion is lost each year in the US, due to customers switching vendors to avoid lousy service. Making sure you deliver an exceptional customer experience means making sure that your teams have access to the right tools. An ...