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Webex vs GoToMeeting: A Real-World Comparison

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Webex vs GoToMeeting

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Webex vs GoToMeeting: A Real-World Comparison

Webex vs GoToMeeting

Unarguably two giants of the online meeting world, Webex vs GoToMeeting is now a battle of full collaboration suites.

We’re talking about messaging, calling, and meetings—rather than just which meeting platform is better?

As your business evolves into a digital-first environment, choosing the right collaboration platform is a huge decision for the next decade.

In this guide, we’ve outlined the following elements to compare Webex vs GoToMeeting:

  1. Webex vs GoToMeeting features
  2. Webex vs GoToMeeting pricing
  3. Webex vs GoToMeeting integrations
  4. Webex vs GoToMeeting interoperability

1 – Webex vs GoToMeeting features

Let’s put Webex vs GoToMeeting features head to head.

FeatureWebexGoToMeeting
Platform supportMobile (Android & iOS)
Web Application
Desktop app (Windows, Mac, & Linux)
Mobile (Android & iOS)
Web Application
Desktop app (Windows & Mac)
Meeting formatAudio and VideoAudio and Video
File, screen, and app sharingApp sharing
Desktop sharing
Give/take control when sharing
Share system audio
Document co-authoring
Virtual whiteboarding
App sharing
Desktop sharing
On-screen annotations sharing
Notes sharing
Keyboard and mouse sharing
Give/take controls when sharing
Video conferencing featuresOne-click meeting
Background blur
Virtual background replacement
Virtual hand-raising
One-click meeting
Smart Meeting Assistant
Virtual background replacement
Virtual hand-raising
Meeting controlsLobby (waiting room)
Mute other participants or self
Dial in or out from telephony network
Integrate with calendar
Mute participants audio
Promote participants to Presenter or Co-organizer
Lock meeting (waiting room)
Share keyboard and mouse control
Mute participants audio
Promote participants to Presenter or Co-organizer
Lock meeting (waiting room)
Share keyboard and mouse control
Security, administration, and reportingEncryption options for all collaborations
Reporting and analytics tools
Monitoring and alerting features
Admin controls
Device management portal
Encryption options for all collaborations
Admin controls
Reporting and analytics tools
Device management portal
Customer supportLive chat
Email support
CallChat bot
Email (some countries)
TelephonyCloud calling through Webex and UCM
BroadCloud calling via third parties
Native endpoints and hardware
Cloud PBX
Dial plan editor
Unlimited call queues
External contactsCan meet with Skype for Business users, Jabber, and other Webex users through guest accounts.
Send channel and direct messages to Slack, Microsoft Teams, and Zoom users via Mio
Connect external contacts using the Outlook integration
Integrations270+ integrations20+ integrations 
Free versionYesYes (free trial)

Outside of Webex features and GoToMeeting features, it’s important to address common FAQs. We run through some below.

How many attendees can join a GoToMeeting?

This varies depending on the subscription plan of the account hosting a GoToMeeting. 

You can have meetings with up to 250 participants on the Enterprise plan, the highest of the GoToMeeting pricing options.

If you wish to host up to 3,000 participants, then such meetings are better suited to webinars. GoToWebinar works just fine for that.

How many attendees can join a Webex meeting?

You can get up to 1,000 participants in a Webex meeting. 

However, for other spaces like Webex Events (Classic), Webex Webinars, and Webex Events (Webcast Mode), you can host spaces for 3,000, 10,000, and 100,000 participants respectively.

The number of people that can join your meeting, beyond what your license allows, depends on

  • how you created the meeting, and
  • how people joined that meeting.

For example, a maximum of 200 people can join from a video device or the Webex App app. 

One easy way to know how many can join your meeting is by clicking “Schedule” in the space to see the meeting information.

How many attendees can join a Webex meeting?

Can I use GoToMeeting for free?

You can access GoToMeeting for free with their 14-day free trial. There are limitations to the features you can access on the free trial. 

For example, meetings in the GoToMeeting free trial have a 40-minute time and 3-attendee limit.

You don’t need to fill in any credit card details when signing up for the GoToMeeting free trial.

Can I use Webex for free?

Yes, Webex has a free plan in its pricing options called the “Basic” plan. With this plan, you can hold 50-minute long meetings with up to 100 attendees.

You’ll need to confirm that you live in a region where Webex is available for free.

Let’s check out the pricing options for both Webex and GoToMeeting.

2 – Webex vs GoToMeeting pricing

Webex has five different plans while GoToMeeting has three plans you can choose from.

FeaturesWebex BasicWebex MeetWebex CallWebex Meet + CallWebex EnterpriseGoToMeeting ProfessionalGoToMeeting BusinessGoToMeeting Enterprise
Price$0/user/month$15/user/month$13.5/user/month$17/user/month$25/user/monthCustom pricing$14/organizer/month$12/organizer/month $19/organizer/month$16/organizer/month Custom Pricing
Maximum Capacity100200100200Customizable150250250
Content SharingYesYesYesYesYesYesYesYes
Breakout RoomsYesYesYesYesYesYesYesYes
Meeting Length50 minutes24 hours50 minutes24 hours24 hoursUnlimitedUnlimitedUnlimited
Cloud Storage10GB10GBCustomizableUnlimitedUnlimited
Post-Meeting TranscriptYesYesYesYesYes
Cloud VoIP CallingYesYesYesYesYesYes

The GoToMeeting free trial isn’t included in this comparison because it is a one-off plan, unlike Webex Basic which lasts for as long as you want it to.

3 – Webex vs GoToMeeting integrations

Whether you choose Webex or GoToMeeting, you’ll have other apps you need to use.

Rather than adding another task for people to complete, think about your integration and interoperability options.

Webex integrations

Webex has integrations for over 270 line of business apps. These enable you to link activities in Webex to your other apps without having to constantly switch between apps.

One example is the Google Calendar integration for Webex. 

This simple integration helps you and your team with features like:

  • Custom reminders and notifications
  • Reminders
  • Automated invites sharing
  • Event creation

GoToMeeting integrations

On its GoTo Marketplace page, the company says that “GoTo is integrated into the apps teams already use so you’ll have everything you need to collaborate and win together.”

This makes it possible so that, for example, you can switch from messaging directly to video calls on Slack.

GoToMeeting integration

4 – Webex vs GoToMeeting interoperability 

Webex interoperability options

Webex GM, Abhay Kulkarni, describes Webex as open and interoperable. And he says it has to be that way so the end user wins. 

“From a competition perspective, if you make the end user’s life easier, competition takes care of itself.” 

This is demonstrated in the way Webex now interoperates with the following solutions:

Webex video conferencing integrations

  • Microsoft Teams
  • Zoom
  • Google Meet

Webex messaging integrations

  • Microsoft Teams
  • Zoom Chat
  • Slack

To enable message interoperability between Webex and apps like Microsoft Teams, Zoom, or Slack, you can install Mio in the background. 

Once done, you can send cross-platform messages between Webex and your other collaboration apps.

GoToMeeting interoperability options

GoToMeeting doesn’t have a particularly robust interop portfolio. 

As of July 2022, only the Microsoft Teams integration across the GoTo Unified communications suite stands out as an interoperability option.

Microsoft Teams meeting integration with GoToMeeting

With the GoToMeeting integration, you can start and join meetings via GoToMeeting from Teams. Get the GoToMeeting add-in from the Teams “Apps” or from the Microsoft Appsource.

You can join or start a GoToMeeting via three different methods:

  1. Click the “daisy” icon below the message tray.
Microsoft Teams meeting integration with GoToMeeting

Join or start a meeting.

Microsoft Teams meeting integration with GoToMeeting
  1. Use chat bot commands.
Microsoft Teams meeting integration with GoToMeeting
Microsoft Teams meeting integration with GoToMeeting
  1. Start or join a meeting straight from the dashboard on Teams.
Joining a GoToMeeting from Microsoft Teams

Microsoft Teams calling integration with GoToConnect

Teams also has an add-in for GoTo Connect, the product under the GoTo unified communications suite for VoIP phone systems and services.

This GoTo Connect add-in means that you’ll be able to make calls, listen and delete voicemails, and get voicemail notifications from Teams without disrupting your regular workflow on the platform.

Conclusion

While each platform has unique features, and you should always opt for the one that best suits your needs, Webex has a clear advantage when it comes to interoperability with other apps.

It’s this important aspect that shows that it’s a user-centric product. With interoperability, Webex is more likely to fit into a larger team better than GoToMeeting since interoperability caters to the needs of users in other teams.

GoToMeeting is perfect if it hits the pain points of a smaller business. For those more interested in meetings, GoToMeeting remains a top player in that specific niche.

If choosing between the two:

  • Small businesses and those looking for meetings-centric platforms: GoToMeeting.
  • Enterprises and businesses looking for full collaboration stacks: Webex.