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5 Ways to Connect Microsoft Teams and Cisco Webex in 2020

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Microsoft Teams and Cisco Webex Teams
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5 Ways to Connect Microsoft Teams and Cisco Webex in 2020

Connect Microsoft Teams and Cisco Webex Teams

For many reasons and in many businesses, we regularly see organizations with instances of both Microsoft Teams and Cisco Webex.

This post addresses how businesses got to this situation and highlights the best ways to connect the two platforms together.

Why Microsoft Teams and Cisco Webex?

Common reasons for instances of both Microsoft Teams and Cisco Webex include:

  • Legacy or current Cisco hardware like telepresence, VoIP handsets, and Cisco Spark boards
  • Office 365 packages offering free Skype for Business and Microsoft Teams licenses
  • Mergers and acquisitions where one company uses Cisco Webex Teams and the other uses Microsoft Teams
  • A new CIO or IT Manager started and implemented their preferred solution
  • You interact with guests from other organizations that use different messaging platforms

1- Webex Teams call features in Microsoft Teams

If all you want to do is connect your Microsoft Teams account holders with Cisco Webex Teams calling features, here’s how: 

In April 2020, Cisco announced a new Call App for Microsoft Teams. The app launches calls through Webex technology, even when you click the call button in Microsoft Teams. 

To access this functionality, follow these steps:

  • Verify users have accounts activated in the Webex Control Hub
  • Ensure users are registered to the Cisco Webex Calling or Unified Communications manager
  • Make sure users have the Webex Teams app
  • Ensure you have Administrator privileges for Microsoft Teams
  • Update phone numbers for users in the Azure Active directory

With us so far? Great. 

Head over to the Microsoft Teams Admin Center and click Teams Apps followed by Manage apps. You can search for the Webex Call function and toggle the app status to allowed.

Remember to update your permission policies to allow third-party apps too. 

In the Teams apps menu, click on Setup policies and add the Cisco Webex Call app to your Microsoft setup. Users will now be able to click Webex Call at the bottom of a window when chatting in Microsoft Teams.

Webex calling in Microsoft Teams

Or employees can click on the Webex Call function on the left-hand menu bar and just tap in the number of the person they want to call through Webex.

Webex calling in Microsoft Teams

Pros:

  1. Simple way to connect Webex calling functionality with Microsoft Teams
  2. Embedded buttons in Teams make the function easy to use

Cons:

  1. Only works to connect two VoIP calling strategies. You can’t connect your chat messages or file sharing this way. 
  2. Calling opens a new window, which means there are more tabs for users to keep track of.
  3. Only works to add Webex Calling to Microsoft Teams. You can’t add Microsoft calling to Webex instead.

2 – Cisco Webex Teams and Office 365 integration

Cisco recently announced integration between its Webex Teams app and the Office 365 suite.

Users can access files like apps like SharePoint and OneDrive from within the Webex Teams app.

If your end goal is to use the Microsoft Office 365 suite within the Webex Teams app, this integration will work just fine.

Cisco Webex Teams Office 365 Integration

Pros:

a. Users no longer have to leave their Webex Teams app if they use Office 365 for productivity tools like Microsoft PowerPoint and Microsoft Word.

b. You can benefit from data governance and data privacy from Office 365 whilst never leaving your Webex Teams app.

c. Share content created in Microsoft apps in Cisco Webex Teams spaces.

Cons:

a. This integration is available for multiple Microsoft apps, but not Microsoft Teams.

b. If you’re a Webex Teams for Web user, you can only view these types of files, but not make any changes to them.

The Cisco Webex Teams and Office 365 integration is great for users that are happy to live in Webex Teams – but it doesn’t take into account users that prefer Microsoft Teams for collaboration.

3 – Bot integration for Microsoft Teams and Cisco Webex

If This Then That (IFTTT) helps apps and devices work together.

There are examples of IFTTT working in homes and businesses alike.

When rules are set for one app or device to do something based on the behavior of another app of device, these are called recipes.

From common scenarios like turning up the heating in your home when the temperature drops below a certain threshold to syncing your Instagram and Dropbox account, recipes come in all shapes and sizes.

IFTTT example

When setting recipes for both Microsoft and Cisco, this typically includes what happens on Microsoft Teams when a message is posted in Webex Teams.

For this scenario, a Webex Teams users sends a message and the bot in Microsoft Teams gets a notification.

Pros:

a. Bot integrations come with many pre-built recipes to choose from across a range of apps and devices.

b. Familiar look and feel to consumer IFTTT apps.

c. Options to add your own customized recipes.

Cons:

a. Administration time can be lengthy as scenarios have to be set up one-by-one.

b. When new users are added, administrators must build new recipes.

c. Functionality across platforms is limited.

d. Cross platform experience is not seamless. Notifications are received in a bot rather than native to a chat, space or direct message etc.

Bot integration for Microsoft Teams and Cisco Webex Teams

You may like: Microsoft Teams and Cisco Webex Teams: The Best of Both Worlds

4 – Host Webex meetings in Microsoft Teams

For users that prefer Microsoft Teams for messaging and collaboration, but must use Cisco Webex for meetings, there is the Cisco Webex Meeting app.

This is perfect for running Cisco Webex meetings direct from Microsoft Teams.

The meeting app is also available for Slack, Workplace by Facebook and Google Calendar.

Webex Meetings for Microsoft Teams

Pros:

a. Schedule and join Cisco Webex meetings without leaving Microsoft Teams.

b. Microsoft Teams users just need to add the Webex Meetings app to their Microsoft Teams app.

c. Simple administration in the Cisco Webex Control Hub.

Cons:

a. The Cisco Webex Meetings app for Microsoft Teams doesn’t support accounts on webex.meetings.com, on meetingsln.webex.com, or on Cisco Webex Meetings Server sites.

b. Limited to Cisco Webex Meeting functionality.

c. Messages, chats, files etc cannot be exchanged via the Webex Meeting app for Microsoft Teams. A meeting must be launched to communicate across platform.

d. Jonathan Dame wrote on SearchUnifedCommunications that customers of both Cisco and Microsoft using the integration have labelled it clumsy, forcing them to consider back to working in silos.

Webex in Microsoft Teams

5 – External federation for connecting with guests on different platforms

Do you communicate with people outside your organization?

Do they use apps other than Microsoft Teams?

If the answer is yes to both of these questions, according to research, Cisco Webex Teams is one of the most favored.

When this is the case, it becomes extremely unproductive moving out of Teams, into your external contact’s choice of app, and starting the conversation again.

Or even worse, end up resorting to email like it’s the 90s. (Okay, email has a purpose but you get the point).

That’s why Mio has created universal channels for Microsoft Teams with Webex Teams…

You can stay in Teams and send messages to your contractors, suppliers, or clients that use Webex.

Stay in Microsoft Teams and chat with Slack users and Webex Teams users

They stay in their platform too and Mio translates the messages across platform.

And it’s not just messages that are supported! GIFs, emojis, channels, DMs, and message edits/deletes are all supported.

Stay in Webex Teams and chat with Microsoft Teams and Slack users

If this sounds like something you need, install into either Microsoft Teams or Webex Teams.

You choose which platform you use and your external contacts choose theirs.

Click to install

Read Next: The Ultimate Guide to External Federation for Microsoft Teams and Webex Teams

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