7 Best Practices To Set Your Webex Presence

As the world shifts towards remote work and virtual meetings, platforms like Webex have become essential for organizations to communicate and collaborate effectively. 

Whether you're a seasoned Webex user or just starting out, setting your presence on the platform is crucial for productivity and communication. 

In this blog post, we'll cover some best practices for setting your presence on Webex to help you make the most out of your virtual meetings and chats.

1 - Choose the right status

Webex offers several presence statuses that allow you to convey your availability and level of engagement to your colleagues. 

Make sure to choose the status that accurately reflects your current state, whether you're available, busy, or away. 

If you're in a meeting or on a call, set your status to "In a meeting" or "On a call" to avoid interruptions.

2 - Update your status regularly

Your availability can change throughout the day, so make sure to update your status regularly to keep your colleagues informed. 

For example, if you're taking a break, set your status to "Away" to let others know you're not available at the moment.

3 - Add a personal touch

You can personalize your Webex status by adding a custom message that reflects your current activity or mood. This can help create a more human connection with your colleagues and make you more approachable. 

However, make sure to keep your message professional and avoid using inappropriate or offensive language.

4 - Use Do Not Disturb mode when necessary

If you're in a busy work environment or need to focus on a task, you can use Webex's Do Not Disturb mode to avoid interruptions. 

This will block any incoming calls or messages, and notify your contacts that you're currently unavailable.

5 - Adjust your notifications

Webex allows you to customize your notification settings to control how and when you receive alerts. You can choose to receive notifications for incoming messages, calls, or meetings, and specify how you want to be notified (e.g., sound, vibration, or pop-up window). 

Make sure to adjust your notifications based on your preferences and work environment.

6 - Respect others' presence statuses

It's important to respect your colleagues' presence statuses and avoid interrupting them when they're busy.

Before you send them a message or give them a call, make sure you check their own presence. Just check for the colored dot to see if they’re available.

7 - Sync your presence across your collaboration apps

Say you’re on a Webex call and your presence is now red.

That means everyone sees it and nobody calls you, right?

Wrong!

What happens when you use Webex and Microsoft Teams? Or Webex and any other platform, for that matter?

What usually happens is you think you’re protected with your red presence indicator on Webex, but you haven’t updated your other apps and it’s that one colleague who doesn’t check Webex that needs to call you.

The end result? 

You’re in a Webex call but you’re still getting bombarded with messages and missed calls.

It’s a total distraction and you can’t help but check what they need.

It shouldn’t be this way. And it soon won’t be!

We’re working on Presence Sync, which will automatically change your presence across your collaboration apps.

So when you change your presence in Webex, it automatically changes in Microsoft Teams too. Or Google Chat, Zoom or Slack.

There’s nothing technical for you to do either. And there’s no app to install.

You’ll just set your presence, Presence Sync links up your apps behind the scenes, and everyone knows when you’re busy, away, or available.

To stay up-to-date with the latest news on Presence Sync, visit our website and follow us on LinkedIn.