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Slack vs Webex Teams or Slack and Webex Teams?

Community Highlights Insights January 31, 2019
Slack vs Cisco Webex Teams
Dominic Kent

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Slack vs Webex Teams or Slack and Webex Teams?

Slack vs Cisco Webex Teams

Comparing Slack vs Cisco Webex Teams is hot topic at the moment. In fact, it’s been hot topic since Cisco announced Spark was becoming Webex Teams early last year. The perfect option for Spark users requiring Slack-like functionality. However, comparing the two doesn’t really solve the problem most of us face today.  It’s one thing moving from Spark to Webex Teams but what about those that already use Slack? What does picking apart these apps really achieve and what is the alternative?

Slack vs Webex Teams

At Mio, we always have an eye out for content in the Unified Comms and collaboration realm. Since Cisco announced their decision to turn Spark into Cisco Webex Teams, there has been seemingly an unlimited amount of content produced comparing Cisco Webex Teams and Slack. 

Naturally, businesses will want to learn what they can get with each product – and what comes within eac tier of each product. For example, Slack Enterprise Grid comes packed with features that you don’t see in basic Slack. 

As businesses become more curious as to how the two products differ, there will be more and more of these comparison articles.

Key factors when comparing Slack vs Webex Teams

Meetings

Meeting solutions scream Cisco Webex. The requirement to minimize meetings screams Slack. Both Slack and Cisco Webex Teams offer incredibly different types of meeting. Some businesses will prefer one over the other. But, most businesses will still require a mix.

Cisco Webex powers 20 million meetings per month. That’s before you take into account the UC-One Meet customers Cisco has acquired via their acquisition of BroadSoft last year. As well as all the voice platform seats, no doubt meeting minutes and interoperability were on Cisco’s agenda.

Slack doesn’t have a set meeting function but is rather good at getting people together and collaborating. Sounds like a meeting, right? Slack promotes what does and doesn’t work when it comes to meetings. Instead of getting people to down tools and login to a meeting space, Slack encourages a 30-minute session to collaborate in a specific channel. Just like in a face to face or Webex meeting, you have a facilitator to run the “meeting.” 

If you have both Slack and Cisco Webex Teams in your business, you’re going to have some cross over. What happens when you’re a Slack user and you get a Cisco Webex meeting invite? You might as well have a Cisco Webex login anyway – but then how would your colleagues know what to message you on? 
Comparing Slack vs Cisco Webex does not solve the problem of  meeting collaboration.

Cisco Webex Teams vs Slack

Collaboration

Apps like Slack and Cisco Webex Teams should enhance collaboration in business. However, when both instances occur, we often see the battle to collaborate across departments. There is no primary runner in collaboration so it’s tough for enterprises to dictate which app is best. Because of this personal preference and functionality battle, we regularly witness both apps having their place.

A rich collaboration stack must be – and is – the core for Slack and Cisco Webex Teams. Without this, it’s just another app added to the IT Manager inventory, and productivity dwindles. With the app inventory growing more and more, research points to enterprises best managing larger amounts of apps.

More Means More
“3+ collaboration apps are used in enterprises. The larger the company, the greater the chance of multiple apps in use.” – No Jitter.

Perfect collaboration cannot be achieved using one platform. In this nirvana where you can buy one platform and please everyone on day one, forcing collaboration almost always drives failure and users will always find a new favorite.

Our own research with the Pro Football Hall of Fame highlighted that the regularity of users introducing their own messaging platforms. Chad Reese, Director of IT said:

“We always refer to this challenge as shadow IT. At one point we didn’t offer a lot phone-wise. People didn’t know you could install Microsoft Teams or Glip on your phone. We saw the younger generation start using WhatsApp groups.”

Comparing Slack vs Cisco Webex Teams does not solve the true collaboration problem.

Mio chats with Chad Reese
Chad Reese spoke to Mio about the Pro Football Hall of Fame’s messaging challenges

All in one

Look at other all-in-one solutions when shopping for tech. The smartphone is a perfect example. Over time, we have combined calling, email, messaging, browsing and a whole host of functionality to arrive at a super phone experience. Now, ask yourself these questions:

  • Does your smartphone work best when left alone in its own silo?
  • Is the experienced enhanced when you add something to it – maybe an app?
  • Would everyone be productive if they all had the same smartphone?

When defining the business tools you need to be productive, it’s simple to choose an all in one solution. Reality, however, is that you end up with several all-in-one solutions that each do bits of what you were trying to achieve. An iPhone doesn’t work best when restricted to iMessage and FaceTime. In fact, if you couldn’t communicate across platform to Android or Windows users, you’d be pretty stuck.

Defining your “all in one” needs to do is a key element when planning your collaboration strategy. Slack could be all in one messaging app but you’ll also have Cisco Webex as your primary meeting solution.

The Internet Trends report for 2017 revealed that the average enterprise uses 70 collaboration services. Making the list was both Cisco Webex and Slack. These are both all in one solutions in their own right. But, ask yourself those three questions again.

  • Do they work best when they are left alone in their own silos?
  • Is the experienced enhanced when you add something to them?
  • Would everyone be productive if they all had the same smartphone collaboration app?

Comparing Slack vs Cisco Webex Teams does not solve the all in one problem.

Comparing Slack vs Cisco isn't new - we've been doing it since the Spark days
Comparing Slack vs Cisco isn’t new – we’ve been doing it since the Spark days

Enterprise messaging

The most common function of both apps is messaging. Be it direct messages on Cisco Webex Teams or sharing information on a Slack channel, messaging – in one format or the other- is the core. The good news? No longer do you need to compare these services for messaging.

Mapping the needs of your business takes time. You then need to revisit as a new piece of software comes out. And then, you still haven’t pleased everybody as you’re taking away the tool they knew and loved. When developing a messaging strategy, there is a much simpler solution. Just use Mio.

When multiple messaging platforms exist in your organization, Mio provides messaging interoperability by connecting the platforms of your old and new employees across the platforms of their choice. This means you can finally stop comparing Slack vs Cisco Webex Teams.

Stop comapring Slack vs Webex Teams and use Mio

Mio is simple to set up:

  • Sync all the chat apps your teams use by creating your Mio Hub
  • Add all teams, spaces & channels
  • Team members in your Mio Hub can immediately chat in DMs or groups with members on other platforms
  • File sharing, threaded messages, reactions and the ability to edit and delete messages are all supported
  • New channels or spaces are synced in the primary chat platform they prefer to use

If you are interested in exploring these options, we are here to discuss. To learn how Mio can sync multiple messaging platforms, check out this demo video of cross platform messaging.

Thanks for reading! Be sure to leave a comment, and follow us on LinkedIn & Twitter to join in the messaging conversation.

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