Before you migrate from Webex to Zoom Team Chat, it’s important to work out whether that’s what you actually need.
Sure, your team is using Zoom for video calls already but connecting the chat experience is all too important to rush into changing.
Any migration needs a considerable amount of planning, time, and resources. So, you’ll want to get it right.
Aside from migrating from Webex to Zoom Team Chat, consider these possibilities:
If you’ve already reviewed these options, jump to: Migrating from Webex to Zoom Team Chat
Yes, Zoom is compatible with Webex.
At Zoomtopia in 2020, Jeremy Justin, Sales Engineer at Zoom, hosted a session on bringing Zoom into your Cisco environment.
Jeremy walks through options to connect Webex to Zoom data centers, and how SIP Connected Audio links with Cisco CCA.
He goes on to explain how Zoom Rooms can connect with Webex equipment, and covers most of the compatibility use cases for in-room scenarios.
If your problem is outside of the meeting room, i.e. remote working, you might need a simpler integration option.
There are a number of ways you can integrate Webex with Zoom.
The four high-level options are:
For a run-through of all these in detail, check out this post on how to connect Zoom and Webex.
If you’re looking to specifically connect Webex with Zoom Team Chat, syncing chats using message interoperability is the best option.
Mio’s message interoperability tool connects the messages you send in Webex to Zoom Team Chat.
This means that when you message someone from Webex, and they use Zoom, they still see that message.
The same is true vice versa. You can send messages from Zoom Team Chat to Webex.
And it’s not just messages. Message interoperability includes all parts of the messaging experience – like message threads, edits, files, GIFs, and reactions.
By installing Mio in the background, you can ensure you don’t need to switch between Webex and Zoom based on what each member of your business uses.
Employees can use the tools that they like most, without compromise.
Learn more about Zoom Team Chat interop here.
The migration process can be split into three key steps:
To export chat history from Webex, use the following method.
Assign an employee responsible for the transition at the Webex Control Hub. They will be able to download messages that have been published to Webex. Other than this option, there are no more methods to export and save messages.
Keep in mind that every message is downloaded as a separate .eml file. So you will need to convert them to CSV format later on.
To do this, you need the help of a developer. Here’s the usual sequence of the process:
First, use a PowerShell script to extract the following information from each message:
Then save it in a .csv file.
Afterward, this file is opened in Excel and sorted by the date or time of the messages. This is needed so you can read them later in the proper order.
You can also try a handy Python tool called Webex Space Archiver to archive messages from Webex.
To transfer the contacts from Webex, you need to go first to “My Contacts” in your profile for exporting contacts. This will open a page that looks like this.
Select your desired group of contacts: “Personal Contacts” or “Company Address Book”. Then press the “Export” button. The file with the .csv extension will be downloaded to your computer.
Keep in mind that this exporting method might not work for large companies with many contacts. Here, you could spend considerable time checking and editing the data on users. You also need to ensure that all the information has been exported successfully.
Before you import a contact file into Zoom, you must first make sure that all the necessary user information is in the correct order (email address, first name, last name, department, manager, job title, location, and so on).
To import contacts into Zoom, perform the following actions.
You will see a window like the one in the screenshot below.
It takes three steps to create channels in Zoom.
Team members can now easily join the channel you’ve created. They need to:
During this period of migration, it’s important to keep users on one platform connected to the other. Failure to do so will lead to excess meetings and countless emails as the chat experience is taken away.
You can use Mio during the migration process to enable your new Zoom team Chat users to stay in touch with your existing Webex users.
By introducing message interop behind the scenes, you can ensure all Webex users can chat cross-platform with Zoom Team Chat users.
There is no way to transfer files from Webex to Zoom directly. But, you can do it by using a Zoom feature that integrates with cloud services like Google Calendar, Google Drive Dropbox, Microsoft OneDrive, Microsoft SharePoint, and others.
You can manually transfer the files you want from Webex to a cloud service and then integrate it with Zoom. Let’s use SharePoint as an example.
Then the order of your actions will be as follows…
1. First, you need to connect the storage service. To do this, connect Zoom to the files in the SharePoint service. You will need to do the following:
SharePoint is now connected to your company in your Zoom account.
2. Your team members now have access to files on the cloud storage. They can also share those in chats or channels.
All you need to do is:
The link will be shared on the channel. Contacts can click the link and view the file in SharePoint.
As mentioned at the top of this article, there is an alternative to migration. Both Cisco and Zoom are committed to interoperability between platforms.
In fact, in December 2021, Cisco and Zoom invested $8.7m into Mio’s message interoperability.
Webex General Manager, Abhay Kulkarni, has said it himself on interview:
“From a competition perspective, if you make the end user’s life easier, competition takes care of itself.”
If migrating from Webex to Zoom Team Chat sounds like an arduous experience you’d rather not begin, embrace interoperability. Cisco and Zoom are. So, why shouldn’t you?